Refund & Returns
Made Simple
We want you to love your crystal. If you're not 100% satisfied, we're here to make it right — with a straightforward, hassle-free refund and return process.
Our Promise to You
30-Day Returns
Not in love with your crystal? You have 30 days from delivery to request a return.
Full Refund
We issue a full refund to your original payment method once we receive your return.
Easy Exchanges
Want a different stone? We offer free exchanges on eligible returns — just let us know.
How It Works
Everything you need to know about refunds and returns.
Return Window
You have 30 calendar days from the date of delivery to initiate a return.
Returns received after 30 days may be subject to a restocking fee or denied.
⏱️ 30-Day WindowRefund Method
Refunds are issued to your original payment method (credit card, PayPal, etc.).
Once we receive and inspect your return, we'll process the refund within 3-5 business days.
✅ Full RefundReturn Shipping
Return shipping costs are the responsibility of the buyer unless the return is due to a defect or error on our part.
We recommend using a trackable shipping method and keeping your tracking number.
📮 Buyer Pays (except defects)Condition Requirements
Returned items must be unused, in original packaging, and in the same condition as received.
Custom-made, personalized, or used crystals may not be eligible for return.
🔍 Must Be UnusedHow to Return Your Crystal
Returning your crystal is easy. Just follow these 4 steps.
Contact Us
Email us at support@meditzone.com with your order number and reason for return.
Get Authorization
We'll send you a return authorization and detailed shipping instructions.
Pack & Ship
Pack the crystal securely in its original packaging and ship it to the address provided.
Refund Issued
Once we receive and inspect your return, we'll process your refund within 3-5 days.
Exceptions & Non-Returnable Items
We want to be transparent about what can and cannot be returned.
Frequently Asked Questions
Quick answers to the most common questions about refunds and returns.
How long do I have to return my crystal?
You have 30 days from the date of delivery to initiate a return. We recommend starting the process as soon as possible.
Do I have to pay for return shipping?
Yes, unless the return is due to a defect or our error. We recommend using a trackable shipping method.
How long does it take to get my refund?
Once we receive and inspect your return, refunds are processed within 3-5 business days. Your bank may take additional time to post the refund.
Can I exchange my crystal for a different one?
Yes! We offer free exchanges on eligible returns. Just let us know which stone you'd like instead.
What if my crystal arrives damaged?
If your crystal arrives damaged, contact us immediately at support@meditzone.com with photos. We'll send a replacement or issue a full refund.
Can I return a gift?
Yes! Gift returns are processed as store credit. Please contact us with the order number or the recipient's name.
We're Here to Help
If you have any questions about refunds or returns, don't hesitate to reach out. We respond to all emails within 24 hours.
Email Support