Privacy Policy

1. Information We Collect

To provide you with our products and services, we may collect the following types of information:

• Information you provide directly: When you register an account, place an order, subscribe to our newsletter, or contact us, we may collect your name, email address, shipping address, phone number, and payment details.
• Automatically collected information: When you browse our website, we may automatically collect certain information about your device and browsing behaviour, such as your IP address, browser type, operating system, pages visited, and referral source. This is often done via cookies and similar tracking technologies.
• Information you voluntarily share: If you choose to share details about your health, well‑being, or spiritual interests when inquiring about our crystals, we may store that information to better assist you.

2. How We Use Your Information

We use your information for the following purposes:

• Process and fulfil your orders, including shipping and after‑sales support.
• Send you order confirmations, dispatch notifications, and other transactional messages.
• Provide a personalised shopping experience and recommend products we believe you may like.
• Improve our website and product offerings by analysing user trends and preferences.
• Send you marketing communications (only if you have given your explicit consent).
• Prevent fraud, ensure security, and maintain the integrity of our services.

3. Sharing and Disclosure of Your Information

We value your trust. We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

However, we may share your information with select third parties in the following situations:

• Service Providers: We engage trusted partners to help us operate our business (e.g., payment processors, shipping carriers, email delivery services, analytics providers). These parties are authorised to use your information only as necessary to perform their services.
• Legal Compliance: We may disclose your information when we believe it is necessary to comply with applicable laws, regulations, legal processes, or government requests.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and personalise content. You can manage or decline cookies through your browser settings. Please note that disabling cookies may affect some functionality of our website.

5. Your Rights and Choices

Under applicable data protection laws (including the GDPR and CCPA), you have the following rights regarding your personal information:

• Access: You may request a copy of the personal data we hold about you.
• Correction: You may ask us to correct inaccurate or incomplete information.
• Deletion: In certain circumstances, you may request that we delete your personal data.
• Withdraw Consent: If we process your data based on your consent, you may withdraw that consent at any time.
• Opt‑out of Marketing: You may unsubscribe from our promotional emails at any time (using the “unsubscribe” link in our emails).
• Do Not Sell or Share My Personal Information: If you are a California resident, you have the right to direct us not to sell or share your personal information.

To exercise any of these rights, please contact us using the details in Section 9.

6. Data Security and Retention

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, use, disclosure, alteration, or destruction. Your data is stored on secure servers and retained only as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

7. Third‑Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those third‑party websites. We encourage you to read their privacy policies when you leave our site.

8. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us, and we will take steps to delete that information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please reach out to us:

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date at the top will be revised. We encourage you to review this policy periodically for any updates.